Returns
3 simple steps to your return
Dear customer,
Would you like to return or exchange goods?
If you wish to make use of your right of withdrawal or return goods to us for exchange, you will find the necessary information on this page.
Do you have any questions about the product?
Feel free to contact us if something does not work as desired.
Often only one setting is incorrect or the instructions are inadequate.
This can prevent unnecessary returns and reduceCO2 emissions.
Contact us
Would you like to return a product?
If you are sure that you do not want to keep certain items, you can return them to us in three simple steps. Pack the items securely with the complete scope of delivery and seal the box. Please put sufficient postage on the package and send it to:
Hifi & Foto Koch GmbH
Schadowstraße 60/62
40212 Düsseldorf
Germany
- OR -
Return on site in Düsseldorf
- Alternatively, you can return the items to our Düsseldorf store.
- You are welcome to visit us during opening hours: Schadowstraße 62, 40212 Düsseldorf
How to find us: www.fotokoch.fi/store
