Contact & Help

If you have any questions, suggestions or individual requests, you can contact us at any time. Our experienced team will support you competently and personally from the initial product consultation through to after-sales service issues.

 Service telephone

You are welcome to call us. Our service staff are there for you at these times:

Monday to Friday
8:30 - 18:30
Saturday
10:00 - 18:30

except on public holidays in NRW Tel.: 0049 211 / 17 88 00

Questions? Live chat with experts

In our live chat, our experts are on hand to help and advise you on all topics relating to photography.

Opening hours Düsseldorf branch

Visit our branch in Düsseldorf. There you will receive individual specialist advice and the best service.

Monday to Saturday
10:00 - 18:30
with collection on the same day

except on public holidays in NRW

Special opening hours for carnival:
Weiberfastnacht (12.02.2026): 10:00 - 15:00
Rosenmontag (16.02.2026): closed

Address
Foto Koch, Schadowstraße 62, 40212 Düsseldorf{{u-m-b-r-e-c-h-e-r}

• Address:
  HIFI & FOTO KOCH GmbH
  Schadowstraße 60/62
  40212 Düsseldorf

• Telephone ordering service: [shop type="if" name="variable-1" variable="shopland" compare="equal" value="DE"> 0211 / 17 88 00 0049 211 / 17 88 00
  We are here for you:
  Mon-Fri: 8:30 to 18:00

• Fax order service and inquiries: 0211 / 17 88 01 10

• E-mailservice@fotokoch.fi

• Bank details:
  Commerzbank AG, Düsseldorf
  Account: 411100102 (BLZ 30040000)
  SWIFT-Code COBADEFFXXX
  IBAN Code: DE 32300400000411100102

• Sales tax identification number: DE 811336501
  
  Local Court Düsseldorf HRB-Nr. 15000
  Managing Director: Thomas Görner
  Place of fulfillment and jurisdiction is Düsseldorf
  
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  All other trademarks, product brands and company names or logos cited on these web pages are the sole property of their respective owners. For the complete programming of the pages and the development of the database, the copyright 1999-2026 lies with HIFI & FOTO KOCH GmbH.
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