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Protection against phishing

Safe online - how to protect yourself from phishing

Your security is our top priority! That's why it's important to keep an eye on the fact that fraudsters are constantly developing new methods to obtain personal data. One of these fraud methods is phishing.

What is phishing?

Phishing is a cybercriminal method in which fraudsters try to obtain personal data, such as payment information, passwords or addresses, through fake emails, text messages, websites or social media accounts. Some of these phishing messages and accounts can look deceptively genuine and are therefore not always recognizable as fakes at first glance.


Have you received a suspicious message?

Have you received a message that you're not sure is really from us? These tips will help you protect yourself from phishing and recognize fake messages:

1. check the sender

We only send emails from addresses ending in On social networks, we only communicate via our official pages on Instagram @fotokochde, Facebook /fotokoch, YouTube /fotokoch and Pinterest /fotokoch/.

2. check the content

We share important information primarily and first on our homepage and our official social media pages. In addition, we will never contact you unsolicited and without explicit consent and never ask you to enter sensitive data outside our store, such as passwords, bank details or access data to bank accounts.

3. never reply to a suspicious message

Have you received a suspicious message? Then you should never reply to it - especially not if you are asked to enter sensitive data.

4. do not click on any links or open any attachments

If a message seems suspicious to you, do not click on any links it contains! Especially not if the linked Internet address contains unusual combinations of numbers and/or characters. You should also always be careful with attachments that you are not expecting!

5. don't let yourself be put under pressure

From the imminent blocking of your account to the signing of urgent forms: Many scammers deliberately use their messages to arouse fear or uncertainty and thus persuade the recipients of the messages to take rash action. Don't let yourself be rattled

As a general rule, it's better to be too suspicious than not suspicious enough. So don't hesitate to contact us if you are unsure - we will be happy to help you!

What you should do in the event of a phishing attempt!

Have you received a phishing message? Then you should do the following:

1. report the phishing attempt and file a complaint

Phishing is an attempt at fraud - and therefore a criminal offense that you should report to the police and, if necessary, file a criminal complaint. You should therefore not delete the fraudulent message. It will serve as evidence in an emergency. Also contact the company in whose name the phishing message was sent so that they can also take action and file a complaint.

2. act quickly and with foresight

If you do accidentally click on a suspicious link or open an attachment, be sure to change your login details and check your account for suspicious activity - ideally on a different device.

3. secure your electronic devices

Good antivirus software is always a good idea. You should always keep it up to date and regularly scan for Trojans and malware. Consult an expert if you are unsure.



Take care of your data and stay safe!

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